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DESCRIPTION

Summary:

We are currently looking for a Chief Human Resources Officer to join our team!

Roles and Responsibilities:

• Develop and implement an effective HR strategy: Drive the development of Human Resources to a variety of operational and strategic challenges, such as organization effectiveness initiatives, process and procedure redesign, talent identification and deployment, workforce, turnover, procedures and process reviews, and designs programs to continually improve HR efficiency, effectiveness, and methodologies.
• Goals and metrics: Direct the design and implementation of appropriate automated human resources information systems and insures the introduction and use of effective HR metrics and analytics across all HR disciplines.
• Partner with senior leaders: Collaborate with senior leaders and provide strategic guidance to develop and execute workforce planning and talent acquisition strategies. This involves identifying current and future talent needs, developing recruitment plans, and ensuring the organization has a diverse and inclusive workforce.
• Ensure effective HR systems and technology: Oversee the implementation of oncoming Human Capital Management system, as well as management of various HR systems, technology, and data analytics to support the business needs of the organization. This involves identifying and implementing HR technology solutions, optimizing HR processes, and leveraging data analytics to drive strategic decision-making.
• Talent Acquisition Strategy: Direct the development, implementation, and administration of a strategic vision for the acquisition and development of talent at all levels and in all areas of the company. Design standards for applicant sourcing, testing, screening, selection, onboarding, and placement to ensure the organization attracts and retains top talent. Design and ensure the implementation of standards for applicant sourcing, testing, screening, selection, on-boarding, and placement.
• Champion an inclusive and diverse culture: Lead efforts to further establish Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and integrate across HR’s departments as well as agency wide. Partner with DEIB to promote programming that fosters an inclusive and diverse workplace where every employee feels welcomed, valued, and respected.
• Develop retention and succession planning: Lead efforts in developing and implementing retention strategies to ensure the retention of top talent and critical roles. This includes identifying high-potential employees, implementing succession planning processes, and agency-wide career laddering opportunities.
• Employee Engagement: Directs the development, implementation and administration of a multi-faceted employee engagement program that results in measurable enhancements to employee satisfaction and retention. 
• Learning and Professional Development: Manages the design, development and implementation of a robust Management Development & Learning program that contributes to agency wide retention and succession planning strategies and incorporates data from performance management cycle. Utilize agencies Learning Management System to promote accessibility around professional development. 
• Medical, EAP Strategy: Directs design, development and implementation of a complete crisis intervention, and treatment and follow-up program for employees and family members through an Employee Assistance Program or HMO.
• Benefits and Total Rewards: Direct the design and implementation of a comprehensive benefits and total rewards strategy that attracts, retains, and motivates employees to ensure they meet the needs of employees and support the organization's overall compensation philosophy.
• Policy and procedure development: Direct the development of and consistent interpretation and application of policies and procedures. Ensure that HR policies and procedures are effectively communicated and applied throughout the organization. Directs employee relations function which is responsible for advising all levels of management and employees on employee relations matters and providing an internal resource for employees or management on issue mediation and resolution. 

This Position Supervises:

• Deputy Chief Human Resources – HR Compliance
• Deputy Chief Human Resources – Medical, EAP, & Benefits
• Deputy Chief Human Resources – Talent Acquisition
• Deputy Chief Human Resources – Talent Management
• Senior Director of Compensation
• Executive Assistant

Education, Experience, and Qualifications:

• Master’s degree in Human Resources, Business/Public Administration or related area and 10 years of progressively responsible, broad-based management experience in Human Resources within a large, matrixed organization with multiple unions and contracts, increasing responsibilities for multi-faceted direction and planning.

Knowledge and Skills:

Required Knowledge, Skills and Abilities:  

• Comprehensive knowledge of HR best practices, change management, employment and labor law and familiarity with various state, federal and industry regulations.
• Excellent leadership, management, organizational, communication and interpersonal skills 
• Proven proficiency in building relationships and working collaboratively with labor unions and other stakeholders to improve operational, performance and customer experience.
• Ability to identify needs and opportunities for change within an organization and to provide strong guidance and leadership to strategically map and execute change. 
• Strong customer service orientation with the ability to manage multiple large-scale projects that directly impact the strategic direction and success of the organization.
• Exceptional project management, organizational, interpersonal, analytical, problem-solving, oral, and written communication skills.

Desired Knowledge, Skills and Abilities:

• Experience leading major systems change, including implementation of a Human Capital Management system, within a an organization. 

POSITION OVERVIEW: 

Under direct supervision of the Human Resources Director, employees of this classification are expected to exercise a high degree of independence, initiative and professional expertise in the day-to-day management of the Human Resources Division.

ADMINISTRATIVE DUTIES

• Supervisory:  This position is responsible for completing performance evaluations for assigned Human Resources team members and makes hiring, disciplinary and termination recommendations to the Human Resources Director.  This position coordinates and oversees the work of assigned Human Resources team members.
• Budgetary:  This job has partial responsibility for budgeting assisting with formulation and monitoring of the Human Resources Division budget.
• Strategic Planning:  This job has partial responsibility for budgeting assisting with developing, implementing and managing long and short-term goals.
• Policies/Procedures:  This job has responsibility for policies and procedures assisting with developing, implementing and interpreting.
• Compliance:  This job has responsibility for following, ensuring compliance with, enforcing and interpreting Federal, State and Local laws, rules and regulations.
• Responsibility for making recommendations and presentations, writing staff summaries, ensuring Performance Measures are met, and balancing needs with company’s adopted priorities and direction.

EXAMPLES OF THE WORK PERFORMED (ILLUSTRATIVE ONLY)

• Provides excellent customer service to both internal and external customers.
• Manages the day-to-day operations of multiple Human Resources functions.  
• Participates and may advise Human Resources staff in the areas of classification, compensation, compliance, training, benefits, recruitment, employee relations and Human Resources Administration. 
• Reviews and approves employee time sheets for accuracy before input into Payroll. 
• Oversees quarterly and annual turnover reports.
• Empowers employees to make independent decisions while providing guidance and support.
• Serves as the Privacy Officer in the absence of the Human Resources Director. 
• Communicates with employees at all levels of the organization.
• Reviews employee hiring, background checks, promotions, demotions, suspensions, transfers, discharges and all disciplinary procedures and methods, and keeps the Human Resources Director advised.
• Manages Performance Management system and oversees annual performance evaluation process
• Advises and counsels employees and supervisors on personnel related matters.  Consults with the Human Resources Analyst and/or Human Resources Director regarding issues and assists in resolution.
• Investigates and resolves citizen complaints that cannot be handled by other Human Resources staff.
• Recommends and assists with modifications to personnel related policies and procedures.
• Enters, updates and maintains information in databases and ensures they reflect accurate information.
• Participates with other Human Resources staff in answering general questions related to HR policies, procedures and operations.
• Research new programs, best practices, techniques and trends in the field of Human Resources Management and makes recommendations to the Human Resources Director.  
• Establishes filing systems, prepares folders, records and files, and implements records management and retention practices for assigned Human Resources functions.
• Prepares correspondence to employees, applicants and other 

MINIMUM REQUIREMENTS

• Bachelor's degree in Human Resources, Public or Business Administration, or related field, or five years of Human Resources experience.
• Four years of experience in the areas of training and development, employee relations, talent acquisition, compensation and benefits administration, training, Human Resources information systems and records management.
• Four years of progressively responsible supervisory or demonstrated leadership experience.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements. 

DESIRED EXPERIENCE AND TRAINING

• Master’s Degree in Business Administration or a related field.

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Working knowledge of contemporary human resource principles and practices, especially the areas of training and development, employee relations, compensation and benefits, investigations, Human Resources information systems, and personnel policies, procedures and practices.
• Working knowledge of federal, state and local laws and regulations governing Human Resources.
• Principles of supervision, staff training and performance evaluations and management.
• Ability to thoroughly learn and enforce the personnel ordinance, payroll procedures, and other policies and guidelines effecting personnel issues and administration.
• Ability to effectively resolve operational and personnel problems.
• Ability to research, prepare, and present comprehensive written and oral reports.
• Ability to use good judgment and make difficult independent decisions without direct supervision.
• Must possess good analytical, writing, interviewing, and statistical skills.
• Demonstrated ability to utilize personal computers and software for personnel applications.
• Knowledge of municipal organization, classification systems, and pay systems.
• Demonstrated ability to maintain a high degree of organization, coordination and communication, with attention to detail and accuracy.

POSITION OVERVIEW: 

The HR Manager plays a pivotal role in ensuring the best possible employee experience throughout the entire employment lifecycle. This position is responsible for executing and continually improving a broad range of people services and tasks in alignment with our core values, policies, and procedures and in accordance with Federal and State Labor laws.

KEY RESPONSIBILITIES: 

• Proactively address employee relations concerns, quickly help in resolving interpersonal conflicts, and coach both managers and employees in nurturing positive work relationships and fostering a positive work environment.
• Conducts investigations of employee-related matters as required with a high degree of empathy, objectivity, professionalism, and tact in a timely manner.
• Oversee performance management processes, including goal setting, feedback sessions, and performance evaluations.
• Implement employee engagement initiatives to foster a positive and inclusive work environment.
• Drive talent acquisition efforts, including sourcing, screening, interviewing, assessing, and the selection process of candidates, ensuring a fit to position qualifications and our company’s culture and values.
• Execute and Facilitate onboarding programs, such as day one orientation, to ensure new employees have a smooth transition into their roles and the company culture.
• Deliver employee development programs to support career growth and skill enhancement.
• Support the implementation of strategies to promote employee well-being and work-life balance.
• Conduct regular employee assessments or surveys, and co-lead the design and development of strategies to enhance our employee experience at World's Finest Chocolate.
• Facilitate conversations and deliver presentations to groups on various HR-related topics.
• As needed or requested, take on additional responsibilities outside the day-to-day responsibilities of this role. We strive to be an agile, dynamic team, and given our size, we are sometimes called to work in areas outside our comfort zone.

Key Competencies and Characteristics:

·        Strong understanding of Federal and State Labor laws and regulations.

·        Excellent communication and interpersonal skills.

·        Ability to build and maintain positive relationships with employees at all levels of the organization.

·        High level of integrity and confidentiality.

·        Strategic thinking and ability to drive results.

·        Takes initiative and has a continuous improvement mindset.

Requirements

Required Experience and Qualifications:

·        Bachelor's degree in Human Resources Management, Business Administration, Psychology, or related field (Master's degree is a plus).

·        7+ years of progressive HR or related experience, with a focus on employee relations, onboarding, engagement, talent acquisition, and performance management.

·        Experience in resolving interpersonal conflicts and coaching both managers and employees.

·        Experience conducting investigations, resolving interpersonal conflicts, and coaching managers and employees.

·        At ease and experienced in facilitating conversations and presenting to groups of all sizes.

Description

The Director of Human Resources is responsible for developing and executing human resource strategy in support of the overall business needs. The Director will provide leadership, expertise, and guidance to departments on all human resource, employee relations, performance management, benefits, and equity matters. The role will oversee recruitment, human resource, and organizational development staff.  The successful candidate will build relationships across all levels, and clearly communicate and interpret HR policies while maintaining confidentiality and handling sensitive situations with solid judgment and discretion.  This position reports to the VP of Administration and Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the Human Resource Department and ensure efficient processing of HR systems. Empowering the HR team to create best practices, sharing ideas and holding the team accountable for creating solutions that continue to unify the system around all elements of the function. 
• Develop, implement and manage a human resources strategic plan that incorporates HR programs to address and solve business needs and long-term objectives of the company 
• Manage and provide guidance on employee’s benefits programs, serving as the primary liaison with vendors and brokers who deliver these services. 
• Collaborate with key stakeholders and assist leadership with the development of staffing models that will provide the optimal resource needs for the company. 
• Contribute to the design and implementation of performance evaluation systems and job descriptions that contribute to the compensation structure and personnel requirements for the state. 
• Design and implement an effective communication and feedback system for human resources that strengthens employee engagement and is responsive to the overall informational needs of the workforce. 
• Identify trends and proactively recommend solutions to improve performance, retention, and the employee experience. 
• Manage and ensure timely updates to the employee handbook, HR policies and procedures. Perform reviews of policies to ensure compliance with applicable laws and regulations. 
• Coordinate the human resources technology systems – Human resource information system, talent acquisition system, and learning management system. Lead efforts to develop technology solutions for enhanced business processes and procedures. 
• Manage the onboarding and training opportunities for selected departments. 
• Provide guidance to management on personnel issues, interpretation of personnel policies, and employment laws and regulations. Where applicable, oversee employee disciplinary meetings, terminations and investigations. 
• Maintain accurate and thorough HR records.
• Oversee essential compensation and payroll functions for employees.  Maintain and evaluate market compensation data.
• Assist with the annual contracting processes with employees.
• Develop and monitor appropriate recruiting and hiring strategies. 
• Place empathy and customer service at the core of all HR activities. 
• Develop and maintain the HR departmental budget, taking care to align resources with departmental wide strategic objectives. 
• Ensure institutional compliance with state and federal employment laws and regulations

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration or related field required. 
• Supervisory experience. 
• At least five (5) years of human resource management experience.

PREFERRED QUALIFICATIONS

• Master’s Degree in related field.
• HR-related certification (PHR or SHRM-CP Certification).
• Human resource management experience in higher education.

RECOMMENDED SKILLS

• Demonstrated ability to work effectively, independently and as a member of a team, especially in a fast-paced, highly dynamic environment. 
• Extensive knowledge of federal and state employment and benefits laws related to, worker’s compensation, retirement contribution plans, and other relevant legislation. 
• Demonstrated ability to effectively manage relationships with external vendors and related parties.
• Demonstrated ability to communicate effectively with both internal and external constituents, including Kansas Board of Regents members, and audit firms. 
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the workplace. 
• Time Management & Organizing, Planning & Prioritizing Work - Managing one's own time and the time of others and developing specific goals and plans to prioritize, organize, and accomplish your work. 
• Database user interface – Comfortable using technology and adapting quickly to learn new software. 
• Computer skills -  Proficient in cloud-based applications. 
• Proficient with e-mail and cloud-based document systems (e.g., Google applications). 
• Highly proficient with standard word processing, spreadsheet, and presentation software.

Position Location:

Remote

Position Summary:

As the Director of Human Resources, you will play a pivotal role in shaping the strategic direction of our organization's human capital initiatives. Reporting directly to the General Manager, you will lead a dynamic HR team and collaborate closely with department heads to ensure that our workforce remains engaged, motivated, and equipped with the necessary resources to drive our business forward. This role requires a seasoned HR professional with a deep understanding of manufacturing operations, labor laws, and best practices in talent management.

Key Responsibilities:

• Strategic HR Leadership: Develop and execute HR strategies aligned with the company's overall objectives, including talent acquisition, retention, succession planning, performance management, and employee development.
• Workforce Planning: Partner with department leaders to assess current and future workforce needs, develop staffing plans, and implement strategies to attract, retain, and develop top talent.
• Talent Acquisition and Onboarding: Oversee the full cycle of recruitment and onboarding processes, ensuring a positive candidate experience and a seamless integration into the organization.
• Employee Relations: Serve as a trusted advisor to employees and management on HR-related issues, fostering a culture of open communication, fairness, and respect. Address employee concerns, grievances, and disciplinary matters in a timely and effective manner.
• Compensation and Benefits: Lead the implementation and administration of competitive compensation and benefits programs that attract and retain top talent while ensuring compliance with legal and regulatory requirements.
• Performance Management: Develop and implement performance management processes, including goal setting, performance evaluations, and feedback mechanisms, to drive employee engagement, productivity, and development.
• Training and Development: Design and facilitate training programs to enhance employee skills, competencies, and career development opportunities, aligning with the organization's strategic priorities.
• HR Compliance: Stay abreast of federal, state, and local employment laws and regulations, ensuring compliance and mitigating legal risks. Develop and enforce HR policies and procedures consistent with applicable laws and industry best practices.
• HR Metrics and Analytics: Establish key HR metrics and analytics to measure the effectiveness of HR programs and initiatives, identify trends, and make data-driven recommendations for continuous improvement.
• Employee Engagement and Culture: Promote a positive work environment and company culture that reflects our values and fosters employee engagement, diversity, equity, and inclusion.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
• Progressive HR experience with demonstrated success in a leadership role within a manufacturing environment.
• Strong knowledge of employment laws, regulations, and compliance requirements.
• Demonstrated experience in talent acquisition, performance management, employee relations, and organizational development.
• Proven track record of developing and implementing HR strategies that drive business results.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build strong relationships with employees at all levels of the organization.

Description

The Director of Human Resources will lead a small team of HR professionals, focusing on HR management across core functions to enhance employee experience and foster a culture of diversity, equity, and inclusion. This is an exciting opportunity for an experienced human capital leader to advance our vision to be an action-oriented, collaborative and successful team of leaders, staff, board, volunteers and auxiliary groups where individuals feel supported and respected. The position is hybrid and may require frequent travel.

Responsibilities include but are not limited to:
Department Leadership
• Spearhead high-impact HR projects to elevate and streamline HR operations.
• Recruit, develop, manage, and mentor HR team members to support high-performance and career growth.
• Facilitate professional development, training, and certification activities for HR staff.
• Provide constructive and timely performance evaluations and coaching for HR team members.
• Handle discipline and termination of employees in accordance with company policy.
Organizational Development
• Serve as the organization’s subject mater expert and coordinator in maters pertaining to recruitment, orientation, employee relations maters, policy development, mediation, compliance, leadership development, and organizational learning.
• Build strong, trusting relationships with stakeholders across the organization through high rates of responsiveness and a customer service orientation; help to steward the organization successfully through new changes or initiatives by leveraging the strength of those relationships and reputation.
• Develop and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource strategy and compliance needs.
• Oversee the implementation and improvement of all human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary maters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Conduct research and analysis of organizational trends, including review of reports and metrics as well as employee experience and feedback

Talent Acquisition & Management
• Develop a creative and innovative vision for talent acquisition and establish best-in-class recruitment practices to meet current staffing needs and build a pipeline for future roles.
• Collaborate with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention; develop and execute best practices for hiring and talent management.
• Develop a strategy for building diverse slates of candidates (internal and external) from varied backgrounds and establish and implement processes for external hiring, internal role changes, and promotions.
• Evaluate and enhance the full cycle recruiting process to streamline efficiencies and avoid delays or gaps in the process and timelines.
• Serve as a trusted advisor to hiring managers to ensure recruits and hires are exceptional and diverse talents.

Employee Relations & HR Administration
• Drive employee engagement and retention efforts, collaborating with leaders to develop effective internal communications strategies, processes, tools, and training to elevate leadership skills, promote morale, and achieve annual goals.
• Implement talent management processes, including surveys, performance reviews, and compensation reviews, and utilize data, in partnership with managers, to strengthen performance management and culture.
• Develop and maintain a strong rapport and highly responsive communication with all levels of staff.
• Ensure benefits and other aspects of human resources infrastructure operate with both exceptional accuracy and a strong customer service orientation.
• Continuously review and leverage resources (staff, budget, technology) to ensure appropriate best practices in HR administration and procedures so that they are efficient, equitable, timely, auditable, and responsive.
• Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; apply this knowledge to communicate changes in policy, practice, and resources to upper management.

Requirements

QUALIFICATIONS AND SKILLS:
• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• SHRM-SCP or other HR certifications strongly desired.
• Minimum of 5 years of progressive leadership experience in human resources
• Proven experience in managing and leading HR projects and teams at a non-profit organization focused on environmental stewardship and sustainability
• Comprehensive knowledge and experience across all core areas, including talent acquisition, compensation, benefits, employee relations, learning and development, organizational development, and compliance.
• Excellent written and verbal communication skills, with the ability to adapt messaging for diverse audiences and translate complex HR concepts into clear language.
• Demonstrated willingness to roll up sleeves and actively contribute to the day-to-day execution of HR tasks alongside the team.
• Knowledge of local employment law, compliance best practices, and HR operations.
• Knowledge of diversity, equity, awareness, and inclusion (DEAI) concepts and program development.
• Valid driver's license and good driving record are required.
• Nonprofit or mission-driven sector experience is strongly preferred.

LOCATION AND WORK ENVIRONMENT:
• Remote, with 20% travel.
• Evening or weekend work may be required to complete duties, participate in events, and respond to emergencies.
• The position is primarily remote, with occasional work outdoors in all weather conditions, including heat, direct sun, wind, rain, and cold.
• Candidates must be able to access office equipment such as computers and printers 90% of the time.

Location: Lagos, Nigeria

Status: Full-Time

Reporting To: President & Chief Executive Officer.

Overview

The Program Director will be assigned to work full time on the programs and activities of the Society for Human Resources (SHRM) Member Forum in Nigeria. The Forum is a non-profit organization made up of members of the Society For Human Resources (SHRM) who live and work in Nigeria, or who choose to identify with the Nigerian Forum. It strives to promote a standards-based practice of Human Resources in organizations of all sizes within the public and the private sector.

The Program Director will oversee the strategy of membership engagement of SHRM members within the Country. The Program Director will report to the President & Chief Executive Officer. The Program Director will work with the country leadership (Board of Trustees and Executive Committee) for the overall strategy, leadership, direction, growth, and coordination of all membership activities within Nigeria. S/he will be responsible for planning and strategizing growth opportunities for membership, revenue generation for the organization, and the general development of our community & presence in the country.

SHRM Nigeria endeavors to be an active voice in the development of the local HR community on standards and professional practice issues and we feel this is best accomplished through collaboration and relationship building. The Executive Secretary will thus be responsible for developing and implementing strategy to ensure goals will be met, including communicating resources that are necessary to fulfill these objectives.

Required Program Director Experience.

More Than 10 Years of experience and knowledge of:

- Professional Bodies, Volunteer Organizations and Not-for-profits

- Senior Management

- Staffing or leadership experience

- Relationship Management

- Project Management

- Marketing

- Public Relations

- Fundraising

Program Director Responsibilities:

• Serves as a SHRM ambassador and a primary representative/​face for SHRM Forum in Nigeria
• Demonstrate leadership & Accountability on a personal and organizational level.
• Recruit and develop a team of volunteers; mentors to work with our members, and qualified professionals/leaders to serve on the board.
• Supervise and train several volunteer and part-time staff to carry out the mission.
• Oversee fundraising development; meet with donors, develop a diverse donor network and oversee fundraising events.
• Build, support and empower a core team to execute on our annual programs.
• Plan relevant membership programs, seminars, networking, workgroup meetings
• Participate and lead weekly, monthly and annual training events.
• Communicate with local media, stakeholders as well as a diverse donor network.

Required Qualifications:

• Minimum 10 years of organizational leadership
• Strong leadership skills and experience in developing people.
• Strong initiative and vision.
• Experience in fundraising and managing budgets.
• Bachelor’s Degree or relevant experience.

Education & Experience

• Bachelor's degree in related field, with a minimum of 10 years related experience in a membership organization, sales and marketing organization, or equivalent combination of education and experience
• Experience in volunteer management is highly desired
• Experience in management, development and building teams
• Minimum 10+​years staff management experience
• Experience facilitating training programs

Other Skills

Candidate will lead a team and is expected to apply the following skills and abilities on a day-to-day basis:

• Requires excellent interpersonal, verbal, written communication and mathematical skills.​
• Excellent writing and speaking ability and strong negotiation skills necessary.​
• Excellent organizational skills, attention to detail, and ability to meet deadlines required; aptitude for math highly desirable.​
• Experience with new media technologies, such as blogs, twitter, and online social marketing preferred
• High energy, positive, professional, “can‐do” attitude, flexibility, teamwork, and high degree of initiative required
• Strong computer literacy is essential. The role requires computer skills, including high-level proficiency in MacOS/Windows/​Microsoft-Outlook, Word, Excel and Power Point.​
• Overnight and weekend travel, approximately 10%-20%​.​

Social Media Coordinator

Location: Remote/Physical (Lagos, Nigeria)

Status: Full/Part-Time

Reporting Line: Executive Secretary & Head, Member Care

Who we are

The SHRM Forum exists as an independent association of SHRM Members living in Nigeria. As a SHRM licensee, the Forum adheres strictly to SHRM’s guidelines and policies in the management of all her activities. It seeks to build a community of SHRM Members where-in our members find interesting activities and causes to support and be part of.

We are the place for you, if

You can manage the social media and digital marketing of all our events, both physical and virtual programs such as conferences, trainings, hangout etc. You are passionate about digital marketing and have experience in social media management.

The role

We are recruiting for a Social Media Coordinator to be the liaison between SHRM and the wider non- member community. Working as Social Media Coordinator, you will be responsible for managing all our social media platforms, putting out text, image and video content and approved designs as well as coverage/notification of our upcoming activities. You will be required to create and maintain a strong online presence for our activities and programs.

Responsibilities

• Research audience preferences and discover current trends
• Creates engaging text, image and video contents
• Designs post to sustain viewer’s curiosity and create buzz around SHRM activities or programs
• Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
• Oversee social media account’s layout
• Suggest ways to attract prospective members, like promotions and competitions
• Report on online reviews, comments and feedback from viewers
• Track engagement with campaigns and SEO to optimize campaign content
• Facilitate online conversations with interested members or responding to viewer’s enquiries
• Manage marketing membership team members
• Coordinates with programs coordinator to prepare designs to be used for communication of membership trainings, resources, programs, and events, which are timely and available via appropriate channels for staff and volunteers
• Align with SHRM Corporate Marketing team to execute campaigns
• Creates and run a schedule of online presence and reportage of SHRM Forum activities and important announcements using digital and social media marketing techniques 

Requirements

• Experience in new media technologies (such as blogs, twitter, Instagram, tiktok) and online social marketing preferred
• Flexibility and ability to work in a team
• Excellent communication skills (written, verbal)
• Multitasking and analytical skills
• Creative thinking and problem-solving skills
• Time management skills
• Ability to meet deadlines required
• Ability to deliver creative content (text, image and video)
• Ability to use social media marketing tools

Education & Experience

• Bachelor's degree in related field, with a minimum of three years’ experience in a sales and marketing role
• Experience in using social media management and/or digital marketing tools
• In depth knowledge of SEO, keyword research and Google Analytics
• A SHRM CP/SCP holder

Members Services Coordinator

Location: Remote or physical (Lagos, Nigeria)

Status: Full/Part-Time

Reporting Line: Executive Secretary & Head, Member Care

Who we are

The SHRM Forum exists as an independent association of SHRM Members living in Nigeria. As a SHRM licensee, the Forum adheres strictly to SHRM’s guidelines and policies in the management of all her activities. It seeks to build a community of SHRM Members where-in our members find interesting activities and causes to support and be part of.

We are the place for you, if

You can collect data and ensure it is effectively managed and analyzed for decision making purposes. You are passionate about follow-up and engagements and can handle difficult conversations.

The role

We are recruiting for a Members Service Coordinator to be the liaison between SHRM and our members. Working as Members Service Coordinator, you will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions to organizing events/ campaigns to increase our membership base. Your role will include maintaining records, tracking membership figures, and coordinating with the payment team regarding the payment of membership fees

Responsibilities

• Provide regular support for drafting of membership program documents and communications
• Assists in the coordination of membership recruitment, retention and partner benefits
• Serve a primary role in the maintenance and improvement of the membership database
• Handles member registrations, engagement, renewals, enquiries and all general services for SHRM Nigeria members
• Compile and generate ongoing membership reports, benchmarks, and tracking metrics for SHRM Corporate’s and local leadership team use
• Leads the development of membership budget, and provides ongoing budget oversight
• Serves as a 1^st line support for members seeking to enjoy SHRM member services from the global SHRM organization

Requirements

• Proficiency in Microsoft Office tools such as Excel, Powerpoint, Word & Outlook
• High energy, positive, professional “can-do” attitude
• Flexibility and ability to work in a team
• Excellent reporting skills
• Attention to detail
• Ability to take initiative and be proactive

Education & Experience

• Bachelor’s degree in related field with a minimum of 3 years’ experience in data management, database.

Program Coordinator

Location: Remote or physical (Lagos, Nigeria)

Status: Full/Part-Time

Reporting Line: Executive Secretary & Head, Member Care

Who we are

The SHRM Forum exists as an independent association of SHRM Members living in Nigeria. As a SHRM licensee, the Forum adheres strictly to SHRM’s guidelines and policies in the management of all her activities. It seeks to build a community of SHRM Members where-in our members find interesting activities and causes to support and be part of.

We are the place for you, if

You can coordinate events, both physical and virtual programs such as conferences, trainings, hangout etc. from planning to execution. You are passionate about excellent delivery and have strong interpersonal skills.

The role

We are recruiting for a Programs Coordinator to be the liaison between SHRM and our members. Working as Programs Coordinator, you will be responsible for planning, coordinating, and overseeing SHRM events. Your role will include leading program development and execution and delegating tasks accordingly, monitoring program budgets and determining how to prioritize funds and performing outreach duties to engage with SHRM members.

Responsibilities

• Responsible for developing and running an annual calendar of events including seminars, workshops, fund-raising and social events
• Oversees the running volunteer-based activities, including community service for SHRM members
• Works with staff and volunteers to monitor, report, and provide support for each group’s objectives and activities            
• Ensures volunteers are recognized and thanked for their efforts through formal adult recognitions awards and informal recognitions (thank you cards, appreciation gifts, etc.)
• Secretariat Administration, including maintenance of all incoming & outbound communications, plus routine administrative duties
• Develop and run student outreach programs within universities and tertiary organizations in Nigeria
• Leads the development of membership budget, and provides ongoing budget oversight
• Coordinates the planning and logistics for events and exhibitions, including leadership team’s appearances in speaking, and/or other roles as appropriate
• Plays an active role in fund development and membership by being alert to opportunities to identify potential new donors and volunteers
• Define performance objectives and monitor direct reports
• Recognize and reward the good work of team members through coaching and mentoring
• Serves as a SHRM ambassador and a primary representative/face for SHRM  Forum  in Nigeria           
• Evaluate progress toward defined goals
• Other duties as assigned from time to time

Requirements

• Proficiency in Microsoft Office tools such as Excel, Powerpoint, Word & Outlook
• High energy, positive, professional “can-do” attitude
• Flexibility and ability to work in a team
• Excellent writing and speaking ability and strong negotiation skills necessary
• Excellent organizational skills
• Attention to detail
• Ability to meet deadlines required
• Aptitude for math highly desirable
• Ability to take initiative and be proactive

Education & Experience

• Bachelor's degree in related field, with a minimum of three years staff management experience
• Experience in volunteer management is highly desired             
• Experience in management, development and building teams
• A SHRM CP/SCP holder
• Experience in facilitating training programs