Members Services Coordinator

Location: Remote or physical (Lagos, Nigeria)

Status: Full/Part-Time

Reporting Line: Executive Secretary & Head, Member Care

Who we are

The SHRM Forum exists as an independent association of SHRM Members living in Nigeria. As a SHRM licensee, the Forum adheres strictly to SHRM’s guidelines and policies in the management of all her activities. It seeks to build a community of SHRM Members where-in our members find interesting activities and causes to support and be part of.

We are the place for you, if

You can collect data and ensure it is effectively managed and analyzed for decision making purposes. You are passionate about follow-up and engagements and can handle difficult conversations.

The role

We are recruiting for a Members Service Coordinator to be the liaison between SHRM and our members. Working as Members Service Coordinator, you will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions to organizing events/ campaigns to increase our membership base. Your role will include maintaining records, tracking membership figures, and coordinating with the payment team regarding the payment of membership fees

Responsibilities

• Provide regular support for drafting of membership program documents and communications
• Assists in the coordination of membership recruitment, retention and partner benefits
• Serve a primary role in the maintenance and improvement of the membership database
• Handles member registrations, engagement, renewals, enquiries and all general services for SHRM Nigeria members
• Compile and generate ongoing membership reports, benchmarks, and tracking metrics for SHRM Corporate’s and local leadership team use
• Leads the development of membership budget, and provides ongoing budget oversight
• Serves as a 1^st line support for members seeking to enjoy SHRM member services from the global SHRM organization

Requirements

• Proficiency in Microsoft Office tools such as Excel, Powerpoint, Word & Outlook
• High energy, positive, professional “can-do” attitude
• Flexibility and ability to work in a team
• Excellent reporting skills
• Attention to detail
• Ability to take initiative and be proactive

Education & Experience

• Bachelor’s degree in related field with a minimum of 3 years’ experience in data management, database.