The HR Manager plays a pivotal role in ensuring the best possible employee experience throughout the entire employment lifecycle. This position is responsible for executing and continually improving a broad range of people services and tasks in alignment with our core values, policies, and procedures and in accordance with Federal and State Labor laws.


  • Proactively address employee relations concerns, quickly help in resolving interpersonal conflicts, and coach both managers and employees in nurturing positive work relationships and fostering a positive work environment.
  • Conducts investigations of employee-related matters as required with a high degree of empathy, objectivity, professionalism, and tact in a timely manner.
  • Oversee performance management processes, including goal setting, feedback sessions, and performance evaluations.
  • Implement employee engagement initiatives to foster a positive and inclusive work environment.
  • Drive talent acquisition efforts, including sourcing, screening, interviewing, assessing, and the selection process of candidates, ensuring a fit to position qualifications and our company’s culture and values.
  • Execute and Facilitate onboarding programs, such as day one orientation, to ensure new employees have a smooth transition into their roles and the company culture.
  • Deliver employee development programs to support career growth and skill enhancement.
  • Support the implementation of strategies to promote employee well-being and work-life balance.
  • Conduct regular employee assessments or surveys, and co-lead the design and development of strategies to enhance our employee experience at World’s Finest Chocolate.
  • Facilitate conversations and deliver presentations to groups on various HR-related topics.
  • As needed or requested, take on additional responsibilities outside the day-to-day responsibilities of this role. We strive to be an agile, dynamic team, and given our size, we are sometimes called to work in areas outside our comfort zone.


Key Competencies and Characteristics:

·        Strong understanding of Federal and State Labor laws and regulations.

·        Excellent communication and interpersonal skills.

·        Ability to build and maintain positive relationships with employees at all levels of the organization.

·        High level of integrity and confidentiality.

·        Strategic thinking and ability to drive results.

·        Takes initiative and has a continuous improvement mindset.


Required Experience and Qualifications:

·        Bachelor’s degree in Human Resources Management, Business Administration, Psychology, or related field (Master’s degree is a plus).

·        7+ years of progressive HR or related experience, with a focus on employee relations, onboarding, engagement, talent acquisition, and performance management.

·        Experience in resolving interpersonal conflicts and coaching both managers and employees.

·        Experience conducting investigations, resolving interpersonal conflicts, and coaching managers and employees.

·        At ease and experienced in facilitating conversations and presenting to groups of all sizes.